Dear Residents:

This memo will answer some of your most frequently asked questions regarding Lee Street Management's 24-hour emergency repair services. Please take a minute to review our policy.

Our office is open Monday through Friday, from approximately 9am to 5pm. All routine repair, maintenance or service requests may be directed to us at 773-465-7500. If your call is outside our regular office hours, our answering machine will receive your call. On the next business day, we will retrieve your message and respond accordingly. If you prefer, you may fax your service requests to us at 773-465-7755, or use our Online Maintenance Request Form. Electronic and faxed requests receive the same attention as voice messages. No other telephone numbers are available for routine requests, regardless of day or hour.

If you have an emergency during normal office hours, call our office directly and not the emergency phone.

In the event of an extreme emergency that occurs outside of our regular office hours, we offer a special telephone number that may be used 24 hours a day, 7 days a week: (773) 430-5884.  In the following two paragraphs, we define exactly what will and what will not constitute an extreme emergency. This distinction is not meant to diminish the importance of whatever service request you may make. Rather it is meant to direct you to the telephone number that will generate a response appropriate to the event. Please review the two categories carefully. The first category is very narrow.

Call the Lee Street Emergency Service Number for these three (3) Emergencies Only:

• Flooding or exploding water pipes, not to be confused with leaking or dripping water pipes.
• No heat whatsoever, not to be confused with uneven room heat or less than desired temperature.
• No hot water, not to be confused with warm water or low water pressure.

Call Other Emergency Agencies or call 465-7500 for the following all-hour events:

• Criminal activity, or other matters that Chicago Police are specifically trained and empowered to handle - call 911
• Fires, or other catastrophes that the Chicago Fire Department is specifically trained and empowered to handle - call 911
• Gas leaks - call Peoples Gas at 773-240-7000
• Lost keys or lockouts - call a Locksmith
• Unknown car in your parking space - call Lincoln Towing at 773-561-4433
• Overnight snow accumulation, we shovel snow automatically, no need to call
• Overloaded circuit breakers - you should know better - go downstairs and reset your circuit breaker or run an extension cord from a working outlet to the non-working appliance.
• Plugged sinks or toilets -don't keep flushing...you'll flood the bathroom and waste your security deposit money.
• Leaking, dripping or banging radiators - put a bowl or a bucket under the leak or cotton in your ears.
• Common area light bulbs out
• Broken windows - cover with plastic or cardboard
• Barking dogs
• Bugs or mice
• Poor or no cable or satellite TV reception
• Dripping ceiling - check with your neighbor upstairs. Maybe they left a faucet running
• Broken appliances
• The heat has been working, but you're not as warm as you want to be
• You lost your key to the locker room or otherwise can't get in
• Broken washers or dryers, lost quarters. We will refund your money....on Monday
• Stolen newspapers
• Utility guys who want to get into the basement to hook-up something
• Proselytizers
• Annoying salespeople
• Crazy neighbors
• Creepy noises
• Sonic Booms
• Car alarms that won't shut off
• Funny or nasty smells, other than natural gas
• Loneliness
• Need for attention
• Drunkenness
• Gunshots
• Drug raids
• Alien attacks
• Screams of terror
• Inciteful rumors
• General dissatisfaction
• Acts of God
• Miscellaneous

If you are unlucky enough to be party to an emergency defined in the first paragraph, please call us right away. This is why we have the service. Leave a voice message only. Numeric messages will not receive a callback. State your name, address, phone number and most importantly, a detailed description of the situation. Speak clearly. Our emergency-services provider will evaluate your message and respond accordingly. If circumstances permit or if we need additional info, they may call you back with an acknowledgment, to give you temporary instructions or to let you know what to expect. Don't count on a call back however...in our experience, call-backs severely delay and distract from attendance to the emergency at hand. The emergency itself is automatically more important.

If we determine that your situation does not require our immediate intervention, nothing more will happen. Your message will not be forwarded to the office. Non-emergency message forwarding is not the duty of emergency maintenance personnel. You must call the regular office number (773-465-7500) and leave a separate routine service request message.

The 24-hour emergency number is 773-430-5884. Please use it appropriately.

Experience dictates there will be about half a dozen essential-service emergencies per year that require personal, immediate late night or weekend attention.

We always respond to essential-service emergencies. Most of you will never need to make this call. If you do, we promise that no effort or expense will be spared to ensure an uninterrupted supply of heat and hot water.

Sleep well,

and the rest of the
Lee Street Management Staff